Privacy Policy

Last Updated: 01/03/25]

Welcome to SelfHelpSupermarket.com (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website. It also outlines your rights under the General Data Protection Regulation (GDPR) if you are in the European Economic Area (EEA) and the California Consumer Privacy Act (CCPA) if you are a California resident.

By using SelfHelpSupermarket.com, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information when you interact with our website.

1.1 Personal Information

You may voluntarily provide personal data, including:

  • Name
  • Email address
  • Contact details (if submitted through a form)
  • Any other information you choose to share

1.2 Non-Personal Information

We automatically collect certain data, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on our site
  • Referral sources (e.g., search engines, social media, or other websites)

1.3 Cookies, Google Analytics & Microsoft Clarity

We use cookies and tracking technologies, including:

  • Google Analytics – To monitor website traffic, analyze user behavior, and improve our services. Google Analytics may track your interactions, such as which pages you visit and how long you stay on our site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
  • Microsoft Clarity – To understand how users engage with our website, including mouse movements, scrolling behavior, and interaction patterns. This helps us improve usability and user experience. For more information, visit Microsoft Clarity's Privacy Statement.
  • Essential Cookies – Required for website functionality.
  • Analytical Cookies – To measure performance and enhance user experience.
  • Marketing Cookies – Used for personalized advertising (if applicable).

You can accept, reject, or manage cookies in your browser settings.

2. Legal Basis for Processing Personal Data (GDPR Compliance)

If you are in the EEA, we process your personal data under the following legal bases:

  • Consent – When you voluntarily provide data (e.g., by submitting a contact form).
  • Legitimate Interests – To analyze site traffic and improve website performance.
  • Legal Obligations – To comply with applicable laws and regulations.

3. How We Use Your Information

We use your data to:

  • Improve and personalize your website experience.
  • Respond to inquiries, support requests, and comments.
  • Monitor website performance using analytics tools.
  • Prevent fraudulent activity and ensure security.
  • Comply with legal obligations.

We DO NOT sell, trade, or rent your personal data to third parties.

4. Sharing and Disclosure of Information

We may share your data with:

  • Google Analytics and Microsoft Clarity (as outlined above).
  • Third-party service providers who help us run the website (e.g., hosting, security, email communication).
  • Legal authorities, if required to comply with regulations.

5. Your Rights Under GDPR & CCPA

5.1 Your Rights Under GDPR (For EEA Users)

If you are in the EEA, you have the right to:

  • Access – Request a copy of your personal data.
  • Rectification – Request corrections to inaccurate information.
  • Erasure – Request deletion of your data (“Right to be Forgotten”).
  • Restriction – Request limitations on how we process your data.
  • Data Portability – Receive your data in a structured format.
  • Object – Object to processing for certain purposes (e.g., analytics, marketing).

To exercise your rights, contact us via our website’s contact form.

5.2 Your Rights Under CCPA (For California Residents)

If you are a California resident, you have the right to:

  • Know what personal data we collect and how we use it.
  • Request a copy of your personal data.
  • Request deletion of your personal data (subject to legal exceptions).
  • Opt-out of the sale of your personal data (Note: We do not sell personal data).
  • Non-Discrimination – You will not be penalized for exercising your rights.

To make a CCPA request, contact us via our website’s contact form.

6. Data Security & Retention

We implement appropriate security measures to protect your data. However, no online system can be 100% secure. You share information at your own risk.

We retain personal data only as long as necessary unless legal requirements dictate otherwise.

7. International Data Transfers

If you access our website from outside the country where our servers are located, your data may be transferred across international borders. By using our site, you consent to this transfer.

8. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal data from minors. If you believe a child has provided us with information, please contact us immediately, and we will delete it.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

10. Contact Us

If you have any questions or wish to exercise your rights under GDPR or CCPA, please contact us via our website’s contact form.